Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for the shipping of the item back to SORA. If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalised items).

Every return enquiry is personally reviewed and handled by a member of our Customer Service Team. We understand that every situation is different, so rather than relying on an automated process, a member of our team will personally review your enquiry and assist you.

For all returns enquiries, please contact us at hello@sora-naturals.com with your order details and returns request.

We’re here to help and will work with you personally to find the best way forward.